CineMot Film, Viterbo Silva Unipessoal processes the personal data of Users who visit our Online Platform and use our Laboratory Service. In this Privacy Policy, we would like to inform you about the personal data we process and why. Viterbo Silva Unipessoal LDA. is responsible for the processing of your personal data.
Please read this information carefully so that you can understand how we process your data and also what your rights are.
On websites where we collect personal data using cookies, you can find additional information in our Cookie Statement. Words beginning with a capital letter have been defined in the Terms and Conditions . There you will also find a detailed description of the Service.
- What kind of information does Viterbo Silva Unipessoal use?
There are two general categories for the information we collect and/or request.
Information you provide us with
We process the data we receive from you. For example, when you register as a User of the Online Shop or the Laboratory Platform
Account information: To shop in our Online Shop and on our Laboratory Platform, you must create an Account. To do this, you will need to choose a password and enter your e-mail address.
Profile Information: In addition, in order for you to use our Service and for us to provide the Service, we will ask you to provide us with certain information, such as your full name, e-mail address, , address, date of birth. This information is necessary for us to contact you, but also to ensure that purchased items or their negatives can be dispatched or collected and that you can receive payments or refunds.
Contact information: When you contact our team or when this team contacts you, we collect information regarding the reason for this contact and all other information you provide to us by phone or e-mail. This also includes any notifications we receive from other people about you or about the arigos you have purchased, or the rolls you have left to develop or digitise. Verification information . When you sign up to our Lab Platform, a verification email is sent to ensure that this is indeed your email address, and to make sure that you receive our status updates on the service you have requested.
2. What does Viterbo Silva Unipessoal LDA use the information for?
Below you can read the purposes for which we use your personal data.
The provision of our Service
We use your data to fulfil our contractual obligations to you and to
ensure that our Service is provided to you in the best possible way. In this context, we use your data to:
- to allow you to access and use our Online Shop and our Laboratory Platform, including the functionalities of payment functionalities and the services provided in the Máquinas de Outros Tempos laboratory.
- present our Online Shop and our Laboratory Platform in a format that is compatible with your web browser and with the device you use;
- provide customer support via e-mail and telephone;
- sending status updates, invoices and/or payment reminders by email or SMS;
- organise our internal administration.
In order to provide, personalise, measure and improve our advertising and marketing, we want our Online Shop and our Laboratory Platform to appeal to all our users. It is therefore in our interest that we have the best products and services in the area.
In this context, we process your data to:
- show you suggestions (such as interesting cameras) and services targeted to your interests based on your activities. your interests based on your activities in our Online Shop and on our Lab Platform;
- offer and/or inform about additional services, events, offers, promotions and benefits;
- to keep in touch by post, telephone or SMS (or any other type of direct message) or to answer questions;
- invite the User to provide their opinion on our Service;
- Ensuring and maintaining a reliable and secure Online Shop and Lab Platform.
We may also process and store your data to fulfil legal obligations. For these reasons, we process personal data for:
- prevent, track and combat fraud or any other illegal use of our Online Shop and our Lab Platform.
- record, mediate and resolve possible disputes or irregularities
- fulfil our legal obligations, such as keeping records, and fulfil our duties in the context of criminal or other investigations carried out by competent authorities
- enforce our terms and conditions and other policies
- When will information be provided to third parties?
When certain services are provided by third parties, such as Paypal or EuPago.
We may also disclose your data to third parties:
- if we feel obliged to do so, for example in the case of litigation to fulfil statutory obligations, such as court orders
- to co-operate with authorities, such as the police or tax authorities
- to ensure compliance with the Terms and Conditions of CineMot Film and Viterbo Silva Unipessoal.
4. How do we protect your information and how long do we keep it?
We take security very seriously and have security procedures and technical restrictions in place to protect your data from unauthorised access, destruction or alteration. In addition to security measures such as encrypting your data, we recommend that you carefully select a password and keep your Account access details secret.
We keep your information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. After this period, we will remove your personal data or anonymise it.
5. How can you control your information?
You can adjust the information associated with your Account by visiting your Account settings page.
If you want to know what information we have about you, you can ask us for an overview of your personal data or to delete it. You can do this by sending an e-mail to cinemotfilm@gmail.com. Please clarify in the subject line of the e-mail whether it is a request to block or delete. This will make it easier for us to help you more quickly. Remember that Viterbo Silva Unipessoal LDA may request additional information to determine your identity, such as a copy of your ID card. In addition, we may need to store certain information to comply with national laws or regulations (for example, to comply with applicable tax laws), prevent and combat fraud, resolve disputes and enforce our Terms and Conditions. In some cases, you may ask us to restrict or block certain processing.
When you consent to us using your data, for example to send marketing emails, you can easily withdraw your consent. You can do this via your Account or by clicking on the “Unsubscribe” link in an email.
6. What should you do if your privacy is violated?
If you believe that we have infringed your privacy rights, we ask you to notify us by sending an e-mail to cinemotfilm@gmail.com. This allows us to investigate the matter as quickly as possible.
7. Can this Privacy Policy be changed?
Viterbo Silva Unipessoal has the right to amend or supplement the Privacy Policy at any time by publishing the updated Privacy Policy on the Online Platform. The most up-to-date version of the Privacy Policy can be found in the Online Shop as well as on the Lab Platform. We will notify you by e-mail if the amendment or supplementation significantly affects your rights or obligations or we will alert you to the changes during your use of the Service.
- Contact
If you have any questions about this Privacy Policy, you can contact us at any time using the following contact information:
CineMot Film, Viterbo Silva Unipessoal
514248246
Rua dos Mártires da Liberdade n 154 Porto
4050-359
914845695 – 223212968